Privacy Policy

At NeuroGenica, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website, place an order, or interact with our services.

By accessing or using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect both personal and non-personal information from you when you interact with our website.

Personal Information

This may include:

Full name

Email address

Shipping and billing address

Phone number

Payment details (processed securely via third-party payment processors)

Non-Personal Information

This may include:

IP address

Browser type

Device information

Pages visited and time spent on the website

Referring URLs

2. How We Use Your Information

We use the information collected for the following purposes:

To process and fulfill orders

To provide customer support and respond to inquiries

To send order confirmations, shipping updates, and service-related communications

To improve website functionality and user experience

To personalize content and offers

To comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

3. Payment Information

All payment transactions are handled through secure, third-party payment processors. NeuroGenica does not store or have access to your full credit card or payment details.

Payment providers are responsible for ensuring the security of your payment information and operate under their own privacy policies.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

Cookies help us:

Understand user behavior

Remember preferences

Improve website performance

Deliver relevant content

You can disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

5. Email Communications

By providing your email address, you may receive:

Order and transaction-related emails

Customer support responses

Promotional or informational emails (if you opt in)

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails.

6. Data Protection & Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we take strong precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Services & Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit.

8. Information Sharing & Disclosure

We may share your information only in the following situations:

With trusted service providers who assist in website operations, order fulfillment, or customer support

When required by law, regulation, or legal process

To protect the rights, property, or safety of NeuroGenica, our users, or others

All third parties are required to maintain the confidentiality of your information.

9. Children’s Privacy

NeuroGenica does not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take steps to delete it promptly.

10. Your Privacy Rights

Depending on your location, you may have rights to:

Access the personal data we hold about you

Request correction or deletion of your information

Opt out of marketing communications

To exercise these rights, please contact us through the support channels listed on our website.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

12. Consent

By using this website, submitting information, or purchasing NeuroGenica, you consent to the collection and use of information as outlined in this Privacy Policy.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us through the official support options available on the website.

Acknowledgment

By using the NeuroGenica website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.